Refund Policy
A legal disclaimer
The information in this Refund Policy is provided for transparency and customer assurance. It is not intended as legal advice. Refund eligibility and consumer rights may vary depending on local regulations. Customers are encouraged to review their rights under applicable consumer protection laws.
Refund Policy - the basics
We want you to love your foundation and skincare products as much as we do. If for any reason you are not satisfied with your purchase, we are here to help. Our Refund Policy explains when and how refunds are processed, and what conditions apply. Please note that due to the nature of cosmetics, some restrictions may apply for hygiene and safety reasons.
What to include in the Refund Policy
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Eligibility – Refunds are available for unopened and unused products returned within 14 days of delivery. For opened products, refunds may be offered only if the item was defective or damaged upon arrival.
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Timeframe – Requests must be submitted within 14 days of receiving your order.
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Refund type – Eligible refunds will be issued to your original payment method. In some cases, store credit may be offered as an alternative.
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Process – To request a refund, please contact our support team at [your email] with your order number and reason for return. Once approved, you will receive return instructions.
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Exclusions – Final sale items, promotional gifts, and products not purchased directly from our website are not eligible for a refund.